Online collaborations tools and software empower both in-office and remote teams to coordinate on projects in easier, efficient, and smarter way.
With the rise of remote and flexible work, today’s workforce can work from anywhere at any time. While that’s convenient and desirable for many employees, it can make collaboration a lot more difficult than it’s traditionally been.
The good news is there are a plethora of technologies available to help people communicate with each other and work together.
We reviewed and rated collaboration tools based on price, ease of use, and benefits to team productivity. Here are our five favorites for team collaboration:
List of online collaboration tools & Software for business
1-Chanty
Chanty, another great online collaboration platform to your business messenger. It helps teams foster healthy relationships while improving the way team members collaborate. Make your team communication transparent and accessible. By featuring instant messages with plenty of storage space, an unlimited searchable history, and handy file sharing you can enjoy seamless communication with your teams.
What is unique about Chanty?
- Chanty integrations transform a simple team messenger into a powerful business tool
- The artificial intelligence powering Chanty team messenger uses machine learning to predict responses.
- Super fast desktop and mobile apps with a clean and intuitive interface.
- Chanty lets you communicate with your team via high-quality audio and video calls that will be available in the public beta. For more video conferencing guide you can read their official website.
2- Acquire
Acquire customer support software is an easy to use, multi-channel customer communication platform. It is ideal for businesses of all sizes. The software is equipped with the latest customer engagement options, particularly live chat, chatbot, cobrowsing, voice calls, and video chat to deliver high-quality support to your customers quickly and efficiently.
What is unique about Acquire?
- Customizable – one of the best things about this customer support software is that it is completely customizable according to your business needs. You can choose the apps that suit your requirements and use it just the way you want to.
- Chat routing and history – Acquire also gives you the option to track chat history for better information management. You can even route chats by tagging your team members for complex queries for which you don’t have an answer.
- Tracking – with Acquire you have the option to track various factors of performance like chat time periods, total number of chats, demographics and others.
- Automate responses – you can send messages proactively to customers based on their location, behavior and various other factors.
- Data security – Acquire enables you to share PII (personally identifiable information) in an encrypted manner to ensure complete safety of your data
- Video chat – you can switch to video chat for a better customer service experience from within your chat window.
3. Freshdesk
If you want to bring all your team together and deliver extraordinary customer support, Freshdesk is a tool that you can lean on. It comes with robust collaboration features that promote teamwork and help your team to work more efficiently. This online tool for collaboration allows you to invite team members, agents, or business partners to discuss and solve tickets at a single place. Additionally, there’s a customizable team dashboard that you can use to monitor all the customer support activities of your team.
What is unique about Freshdesk?
- Simplified ticketing – Freshdesk gives you an easy way to manage and organize your customer tickets so that things never slip through the cracks.
- Collaboration features – it also lets you share the ownership of tickets and collaborate with your team members for providing seamless customer support and service.
- Automation – Freshdesk leverages automation technology, allowing your team members to do away with repetitive tasks.
- Reporting – advanced reporting and tracking system in Freshdesk ensures that you can make data driven decisions in the future.
- Security – Freshdesk employs top security measures and SSL encryptions to ensure that all your data is complete safe as a house.